Legal Notice

Terms and Conditions

Please read these Website Terms and Conditions ("Terms") carefully before using our website. These Terms govern your access to and use of our website as a visitor or customer. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

Acceptance of Terms

By accessing and using our website, you acknowledge that you have read, understood, and agree to comply with these Terms and any additional terms and conditions that may apply. These Terms constitute a legally binding agreement between you and Network Utilities (Systems) Limited ("Company").

Use of Website:

(a) Content: The content provided on our website is for general information purposes only. We make no representations or warranties of any kind, express or implied, about the accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website.

(b) Intellectual Property: All intellectual property rights, including but not limited to trademarks, logos, copyrights, and any other proprietary rights, displayed on the website are the property of the Company or its licensors. You are prohibited from using, reproducing, distributing, or modifying any content without our prior written consent.

(c) Prohibited Activities: You agree not to use our website for any unlawful or prohibited purpose. This includes, but is not limited to, transmitting any material that is defamatory, obscene, offensive, or harmful to others.

Ordering and Purchasing:

(a) Product Descriptions: While we strive to provide accurate product descriptions on our website, we do not warrant that the information is complete, reliable, current, or error-free. Please contact us directly for specific product inquiries and to ensure the suitability of our products for your needs.

(b) Pricing and Payment: The prices displayed on our website are subject to change without notice. We strive to provide accurate and up-to-date pricing information but cannot guarantee the absence of errors. In the event of an error, we reserve the right to cancel or refuse any orders placed at the incorrect price. Payment for products must be made in accordance with the terms and conditions specified during the checkout process.

(c) Order Acceptance: Your submission of an order does not constitute acceptance by the Company. We reserve the right to accept or decline your order in our sole discretion. We will notify you of the acceptance or rejection of your order.

Limitation of Liability:

To the maximum extent permitted by law, the Company, its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to your use or inability to use our website or any content, products, or services provided therein.

Indemnification:

You agree to indemnify and hold the Company harmless from and against any claims, losses, damages, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or in connection with your use of our website or any violation of these Terms.

Governing Law and Jurisdiction:

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

Modifications:

We reserve the right to modify, update, or discontinue any part of our website or these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for changes.

Severability:

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Us:

If you have any questions or concerns regarding these Terms, please contact us here.

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and any future modifications or updates.

Privacy Policy

Trust is a cornerstone of our company ethos. Network Utilities Limited is committed to maintaining your trust by protecting personal information that we collect and use.

This fair processing notification describes the information that Network Utilities Limited collects about you; how we use and protect this information; the choices you can make about how we use this information; and how you can correct or update your information.

1. Information Network Utilities Limited Collects

We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect when you visit our sites, view our online content and information we collect about you from other sources.

Information we collect directly from you:

We collect information directly from you when you choose to participate in our offers and programs, create an account on our websites, call or email us, or otherwise provide information directly to us.

The following are examples of information we may collect directly from you:

• Name;
• Email address;
• Postal address;
• Username and password;
• Telephone and/or fax number;
• Date of birth;
• Demographic information;
• Payment information (such as a credit card & Bank details);
• Future communication preferences;
• Telephone number and recordings when you call our office.

Information we collect when you visit our sites, view our online ads or promotions, or other services. We use cookies and other technologies to collect information when you visit our sites, view our online advertisements or promotions, or other services.

The following are examples of information we may collect with these technologies:

• Information about your device browser and operating system;
• IP address;
• Web pages you view;
• Links you click;
• Network Utilities Limited emails you open.

All the information we collect about you may be combined to help us improve our communications with you and to develop our services.
Information Network Utilities Limited collects from other sources.

We may obtain information from other sources, including commercially available sources.

Examples of information we may collect from other sources are:

• Name;
• Postal address;
• Email address;
• Date of birth;
• Income level;

2. Uses & Information Sharing

Network Utilities Limited Business Purposes

We use the information we collect to provide you offers and services, to deliver to you advertisements, offers or other content tailored to your interests, and to conduct other Network Utilities Limited business operations.

The following are examples of how we may use the information we collect:

• Answer your questions or respond to your requests;
• Send IT related information you may be interested in buying or using as a service;
• Develop new products and services;
• Create and manage your account;
• Process payment for purchases or other services;
• Protect against or identify possible fraudulent transactions;
• Send you email and/or postal messages with information about Network Utilities Limited brands and other content we think may be of interest to you, including brand and service information from carefully selected business partners;
• Develop and provide advertising tailored to your interests, including interest-based advertising;
• Personalise your experience on our websites by presenting services and information tailored to you;
• Analyse the use of our services and advertising;
• Enforce our Terms and Conditions and otherwise manage our business.

The success of our business depends on your trust, and we do not sell your personal information to marketers. We share your personal information within Network Utilities Limited and as described in this Policy notice. We do not share personal information with marketers outside of Network Utilities Limited unless you consent to such sharing, or as described within this Policy Notice.

Co-Promotions with Carefully Selected Business Partners

Network Utilities Limited may collect personal and other information for a co-promotion or joint program with a business partner and share your information with that business partner. For these programs, we will make clear at the point of collection that the information will be shared with Network Utilities Limited and the participating business partner and ask for your consent as required by applicable laws.

Third-party Service Providers

We rely on third-party service providers to perform a variety of business operations on our behalf. In so doing, we may need to share your personal information with them. We provide our service providers with only the personal information they need to perform the services we request, and we require that they protect this information and not use it for any other purpose.

For example, we may rely on a service provider to:

• Fulfill your service requests and answer your questions;
• Host our sites and deliver our email or other communications;
• Manage payments or take other actions on our behalf;
• Analyse our data, sometimes combined with data from other sources, to send you communications or provide professional services;
• Conduct research and analyse data to improve our products, services and sites.
• Where permitted by law, we may combine personal information about you that Network Utilities Limited has collected, with personal information about you that a business partner has collected, so we can jointly send tailored promotional communications to you or to complete professional services we have been instructed to undertake. In such instances, our business partner will not be permitted to use Network Utilities Limited data or the combined data for its own, independent marketing purposes. Our service provider will only be allowed to use the combined set of information to send you joint communications that we hope will be of interest to you. If you prefer not to receive these joint communications, you can always opt out by following the instructions provided in any such communication or through this Privacy Policy as indicated above;
• Perform other services that we request.

Personal Information Retention Period

We will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Examples:

• When you notify us, you wish to come off our mailing lists, we will erase your data within 4 weeks;
• We may keep your personal data for periods as stipulated under our data classification policy, for example 10 years if the information relates to health and safety
• Client personal information is kept indefinitely after completing client processing, unless asked to be deleted in writing by the client

Aggregated and Non-Personal Information

We share aggregated and/or anonymous information that does not identify you for Network Utilities Limited business purposes. For example, we may disclose the number of visitors to Network Utilities Limited sites or services. We may also share aggregated and/or anonymous information with our business partners for their own business purposes.

Information Security

Network Utilities Limited is committed to keeping personal information secure. We have implemented technical, administrative and physical procedures designed to protect personal information from loss, misuse or alteration.

We limit access to personal information to those who have a business need. We keep personal information in secure using appropriate technologies such as firewalls and password management.

Information Transfer

Network Utilities Limited may transfer your personal information within Network Utilities Limited and/or to other third parties, such as our third-party service providers. Your personal information may be transferred to, stored and processed in a country other than the one in which it was collected. This information will remain within the European Union or countries with appropriate adequacy status.

We have implemented procedures and controls to help ensure that personal information is protected no matter what country it is stored in or transferred to.

Children’s Online Privacy

We do not intend to collect personal information online from children under the age of 13 or as defined by local legal requirements.

3. Links to Third-Party Sites and Social Media

Network Utilities Limited sites may include links to third-party sites. Network Utilities Limited does not control these third-party sites, and we encourage you to read the privacy policy of every site you visit.

Social Networks and Third-Party Plug-ins

Our websites may include plugins from social networks or other third parties. An example of a plugin is the Facebook “Like” button. Where legally permitted, these plugins may communicate with and send information to the party that provided the plugin, even if you do not click on the plugin. This information may include your IP address, information about your browser and device or the address of the web page you are visiting on our site. Loading, using or clicking the plugins may also place, read and transmit cookies. These cookies may contain a unique identifier the social network or third party assigns to you. The loading, functionality and your use of the plugins are governed by the privacy policy and terms of the party that provided the plugin.

Social Network and Third-Party Login

Our websites may allow you to log in using a social network or other third-party account. An example of a third-party login is “Log in with Facebook.” Logging into one of our sites with your social network or other third-party account may allow us to gather information that you give us permission to access from that social network or third party. The login feature may also transfer information to the social network or third party, such as your username and password, to authenticate you. The social network or third party may also automatically collect information such as your IP address, information about your browser and device, and the address of the web page you are visiting on our site. The login feature may also place and read cookies from that third party that may contain a unique identifier the social network or other third party assigns to you. The functionality of and your use of the login is governed by the privacy policy and terms of the party that provided the login functionality.

User Generated Content

Some Network Utilities Limited and applications enable users to submit their own content for contests, blogs, videos, and other functions. Please remember that any information you submit or post as user-generated content to Network Utilities Limited sites become public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. Network Utilities Limited cannot prevent others from using such information in a manner that may violate this Privacy Policy, the law, or your personal privacy and safety. Network Utilities Limited is not responsible for the results of such postings.

Force24 Cookies & Tracking

Our organisation utilises Force24’s marketing automation platform.

Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:

• F24_autoID
• F24_personID

They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

f24_autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.

f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:

• Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.
• A user of the website completes a form containing email address from either your website or your Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Other Tracking

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics

All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link Tracking

All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.

4. Your Choices

Your Choices & Access to Your Information

We give you choices about how we communicate with you.

Email Communications

You can stop receiving promotional email messages from Network Utilities Limited by following the opt-out instructions provided in any such message you receive.

Postal Mail

You can stop receiving promotional postal mail from Network Utilities Limited by following the opt-out instructions that may be included within those communications.

Mobile Text Messages

We only send you promotional mobile text messages if you explicitly ask to receive these (you opt in). You can stop receiving promotional text messages by following the instructions to opt out provided within that text-messaging program.

PLEASE NOTE: We will honour your request to stop receiving promotional email, text and postal messages from Network Utilities Limited. However, we may continue to send you service-related communications such as emails confirming purchases through our websites. And we may keep information for record keeping, such as to ensure we fulfil consumer requests not to send particular types of messages.

Access

We take steps to keep your personal information accurate. Network Utilities Limited does not charge for this service and responds to reasonable requests in an appropriate timeframe.

Data Erasure & Processing Choices

You can instruct Network Utilities Limited to cease processing or erase your personal data. Where this request does not impact the freedoms and rights of others, as defined by EU privacy regulations, we will act on your instructions in a reasonable time frame and use appropriate resources to comply with your request. The withdrawal of consent or erasure of data from an individual to cease processing will not invalidate the original legitimate and lawful basis for processing of personal data as outlined in this notice.

Data Portability

You can instruct Network Utilities Limited to transfer personal data relating to you to another company. Where this request does not impact the freedoms and rights of others as defined by EU privacy regulations, we will act on your instructions in a reasonable time frame and use appropriate resources to comply with your request. The transfer of your personal data will not invalidate the original legitimate and lawful basis for processing of personal data as outlined in this notice.

Network Utilities Limited are not responsible for another company accepting the data transfer in whole or in part. Network Utilities Limited will not be responsible for the data on completion of the transfer of data in whole or in part to another company regarding their obligations under EU privacy regulations.

On completion of the data transfer to another company, you can instruct Network Utilities Limited to cease processing and store the transferred data, delete the transferred data or continue processing the transferred data.

Right to Object

You have the right to object to the processing of your personal data by Network Utilities Limited. You can contact Network Utilities Limited by filling in your details in the form below or you can object to an appropriate data protection authority.

Details of the UK data protection authority are listed below:

Information Commissioner’s Office
Wycliffe House
Water Lane. Wilmslow
Cheshire, SK9 5AF
Tel: 0303 123 1113

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Terms of Use

These Website Terms of Use ("Terms") govern your use of the Network Utilities (Systems) Limited("Company," "we," "our," or "us") website. By accessing and using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

Acceptance of Terms:

By accessing and using our website, you acknowledge that you have read, understood, and agree to comply with these Terms and any additional terms and conditions that may apply. These Terms constitute a legally binding agreement between you and the Company.

Use of Website:

(a) Content: The content provided on our website is for general information purposes only. We make no representations or warranties of any kind, express or implied, about the accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website. You acknowledge that such information may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

(b) Intellectual Property: All intellectual property rights, including but not limited to trademarks, logos, copyrights, and any other proprietary rights, displayed on the website are the property of the Company or its licensors. You are prohibited from using, reproducing, distributing, or modifying any content without our prior written consent.

(c) Prohibited Activities: You agree not to use our website for any unlawful or prohibited purpose. This includes, but is not limited to, engaging in any activity that could damage, disable, overburden, or impair the website or interfere with any other party's use and enjoyment of the website.

User Accounts:

Certain areas of our website may require you to create a user account. When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must promptly notify us of any unauthorized use or security breaches of your account.

Third-Party Links:

Our website may contain links to third-party websites for your convenience and information. These links do not imply endorsement or control over the linked websites. We are not responsible for the content, practices, or policies of these third-party websites. We recommend reviewing the terms of use and privacy policies of these websites before using them.

Limitation of Liability:

To the maximum extent permitted by law, the Company, its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use or inability to use our website or any content, products, or services provided therein.

Idemnification:

You agree to indemnify and hold the Company, its affiliates, officers, directors, employees, and agents harmless from and against any claims, losses, damages, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or in connection with your use of our website or any violation of these Terms.

Governing Law and Jurisdiction:

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

Modifications:

We reserve the right to modify, update, or discontinue any part of our website or these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for changes.

Severability:

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Us:

If you have any questions or concerns regarding these Terms, please contact us here.

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and any future modifications or updates.

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Cookie Policy

This Cookie Policy ("Policy") explains how Network Utilities (Systems) Limited ("Company," "we," "our," or "us") uses cookies and similar tracking technologies on our website. By using our website, you consent to the use of cookies as described in this Policy. This Policy should be read in conjunction with our Privacy Policy.

What are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to enhance your browsing experience and provide certain functionalities. Cookies enable websites to recognize your device and remember information about your preferences or actions.

Types of Cookies We Use:

(a) Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable you to navigate and use the website's features, such as accessing secure areas or making online purchases. Without these cookies, certain services may not be available to you.

(b) Analytical/Performance Cookies: We use these cookies to collect information about how visitors use our website, such as which pages they visit most frequently or if they encounter any errors. This helps us improve the performance and functionality of our website and better understand user preferences.

(c) Functionality Cookies: These cookies allow our website to remember choices you make (such as language preferences or region) and provide enhanced, personalized features. They may also be used to provide services you have requested, such as live chat support or video content.

(d) Targeting/Advertising Cookies: We may use these cookies to deliver advertisements that are relevant to your interests and measure the effectiveness of our advertising campaigns. They track your browsing habits and may be used by third-party advertisers to display targeted advertisements on other websites.

Third-Party Cookies:

We may allow third-party service providers, such as analytics or advertising companies, to place cookies on our website. These third parties may collect information about your online activities over time and across different websites. We have no control over these cookies or the information collected. Please refer to the respective third-party's privacy policies and cookie policies for more information.

Managing Cookies:

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete cookies already stored on your device, or prompt you before accepting a cookie. Please note that if you disable or delete cookies, some features and functionalities of our website may be impaired or unavailable to you.

Updates to the Cookie Policy:

We reserve the right to update or modify this Cookie Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Policy periodically to stay informed about how we use cookies.

Contact Us:

If you have any questions or concerns regarding this Cookie Policy, please contact us here.

By using our website, you consent to the use of cookies as described in this Policy.

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